WHAT IS PERSONAL INFORMATION AND HOW DO WE USE OR DISCLOSE IT?
- Personal information is information about an identifiable individual, and includes your name, contact information, travel itinerary and other information described below.
YOUR PASS PERU may collect, use or disclose your personal information, either directly or through our agency and booking partners, for the purposes of offering or booking travel services on your behalf, such as your name, age, address, phone number, e-mail address, emergency contact information, passport information, travel medical information (where required), insurance details, ISIC information (where applicable), nationality, residency, nutrition preferences, trip evaluations, travel and accommodation preferences, comments you provide us, trip destination information, and payment-related information. This personal information enables us provide you with trip information, book flights, accommodations, process payments, and provide similar travel services.
If you book a YOUR PASS PERU trip, passengers may rely on local service providers. Please be aware that YOUR PASS PERU may be required to provide certain personal information to our service providers for the purposes of delivering your experience. For example, if you book flights through an airline, we will be required to provide certain personal information to the airline for the purposes of securing your ticket. When you book travel services with us, you consent to collection, use and disclosure of your personal information by YOUR PASS PERU —and the corresponding collection and use by the relevant travel partners or suppliers—for the purposes of administering and delivering the travel services you requested.
Your personal information may also be used for the purposes of:
- Enabling us to better understand your needs as a customer and determine eligibility for our products and services;
- Informing you about our products and services, or those of our partners that we believe may be of interest to you (provided that we have received valid consent from you, if such consent is required);
- Providing ongoing service and support, including resolution of any issues with the services or products you request from YOUR PASS PERU;
- Ensuring the safety and security of our passengers and products;
- Carrying out internal accounting and administration of our business;
- Complying with laws, regulations, and immigration requirements.
TRAVEL AGENTS AND AGENCIES:
YOUR PASS PERU collects personal information (as described above) from agents and agencies as required to book Your pass trips and be properly credited for such booking. If you are an agent travelling with YOUR PASS PERU, YOUR PASS PERU may also collect employment-related information to confirm your eligibility for travel-industry promotions.
CONTESTS AND NEWSLETTERS:
We may also collect personal information, including contact information such as name, address, and phone number or email address if you elect to enter a contest or sweepstakes with us, subscribe to our newsletter, or request a brochure. We use this personal information for the purposes of administering the contests/sweepstakes or delivering the information you request.
LEGAL AND COMPLIANCE:
YOUR PASS PERU and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
HOW IS YOUR PERSONAL INFORMATION PROTECTED?
We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
CAN I ACCESS MY INFORMATION? AND WHOM DO I CONTACT FOR MORE INFORMATION?
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update, and/or correct much of your personal information through your account on the YOUR PASS PERU website, or you may request access, updates and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.